v77 Privacy Policy

Introduction

Welcome to v77, Bangladesh's trusted online casino and sports betting platform. We respect your privacy and are committed to protecting the personal information you share with us when you use our services, visit our website, or create an account. This Privacy Policy sets out the types of information we collect, the purposes for which we use it, the parties with whom we may share it, and the choices you have regarding your information.

By accessing or using v77's services, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all users of the v77 platform, including visitors, registered members, and any person who interacts with our website content or services. If you do not agree with the terms of this Privacy Policy, please discontinue use of our platform.

Information We Collect

We collect several types of information from and about our users. The information we collect depends on how you interact with our platform. This may include, but is not limited to, the following categories:

• Personal identification information: full name, date of birth, national ID or passport number, and residential address (including city such as Dhaka, Chittagong, Sylhet, or Khulna).
• Contact details: email address and mobile phone number.
• Account credentials: username and encrypted password.
• Financial and transaction data: deposit amounts in BDT, withdrawal requests, payment method details (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), and transaction history.
• Technical data: IP address, browser type, device type, operating system, referring URLs, pages visited, and session duration.
• Usage and gaming data: game history, betting activity, bonus usage, wagering patterns, and login timestamps.

We collect this information when you register for an account, complete a KYC (Know Your Customer) verification, make or receive a payment, contact our support team, or simply browse our website. We also gather technical data automatically through cookies and similar tracking technologies, as described in this Policy.

How We Use Your Information

v77 uses the information we collect for clear and legitimate purposes. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. The primary uses of your information are as follows:

• Account management: to create and maintain your user account, verify your identity, and provide customer support.
• Service delivery: to process deposits and withdrawals, credit bonuses, and settle bets and game outcomes accurately.
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, underage gambling, and unauthorised access to accounts.
• Legal compliance: to fulfil our obligations under applicable laws and regulations, including responsible gaming requirements.
• Platform improvement: to analyse usage patterns, fix technical issues, optimise user experience, and develop new features.
• Marketing communications: to send you relevant promotional updates, bonus notifications, and special offers — only where you have consented to receive such communications. You may opt out at any time.

Cookies and Tracking Technologies

v77 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the v77 platform and some features may not operate as intended. We do not use cookies to deliver third-party advertising or to track you across websites we do not operate.

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with trusted third parties in the following limited circumstances:

Data Security

v77 takes data security seriously. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Sensitive information such as passwords is stored using secure hashing algorithms and is never stored in plain text.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the event of a data breach that poses a risk to your rights and freedoms. We regularly review our security practices to stay aligned with current best standards.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account information and transaction records are typically retained for a minimum of five years following account closure, in accordance with financial recordkeeping and anti-money-laundering obligations. When your data is no longer required, we will delete or anonymise it in a secure and irreversible manner.

Your Rights and Choices

As a user of v77, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right to access: you may request a copy of the personal information we hold about you.
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: in certain circumstances, you may request that we delete your personal data from our records.
• Right to object: you may object to the processing of your personal data for direct marketing purposes.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.

We will respond to your request within a reasonable timeframe. Please note that certain rights may be limited where we are required to retain your data for legal or regulatory reasons, or where the exercise of a right would adversely affect the rights of other individuals.

Payments and Financial Data

All financial transactions on the v77 platform, including deposits and withdrawals in Bangladeshi Taka (BDT), are processed through secure and reputable payment channels. We support popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international options such as Visa and Mastercard. Financial transaction data is encrypted in transit and at rest.

v77 does not store full card numbers or full mobile banking credentials on its servers. Payment processing is handled by PCI-DSS compliant payment service providers. We retain only the minimum transaction metadata necessary to provide customer support, resolve disputes, and comply with financial recordkeeping regulations.

Age Restriction and Children's Privacy

v77 is strictly an adults-only platform. You must be 21 years of age or older to register an account, place bets, or access any gaming or betting service on this platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that information from our records. If you believe a minor has accessed our platform, please contact us at [email protected] immediately.

Changes to This Privacy Policy

v77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of v77's services after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]